There could be several issues affecting your computer, preventing it from successfully connecting to a JobFairX. Find below a few suggestions to help you troubleshoot those issues, go through them in order.
Note: For the purpose of troubleshooting, connect to the internet using a wired connection (Ethernet cable), whenever possible for better speed. Alternatively, a reliable WiFi is recommended (by reliable we mean not a public WiFi which may be in use by many people at once). Also, turn any other app off apart from one Chrome or Firefox tab.
Turn off your Microsoft Defender Firewall (temporarily just to do this test) by following the instructions available on the Microsoft Support Site: Turn Microsoft Defender Firewall on or off.
Once off, attempt to connect to JobFairX. If the issue persists, be sure to turn your Microsoft Defender Firewall back on.
In this case have a look around your Windows Firewall settings and see if there's anything being blocked related to JobFairX.
Once you have disabled anything that may have affected JobFairX, you can turn your firewall back on and restart your computer for the changes to take effect.
Note: You may need to speak to a third-party technician or your company's IT department for help troubleshooting your Windows Defender Firewall. We do not recommend having the Windows Defender Firewall disabled, it should always be on for your own security, this is just to test and find out if there is an issue with the current set up.
Windows 10 comes with its own antivirus solution named Windows Defender Antivirus, however you may have a third-party antivirus installed on your desktop or laptop device. You may also have a third-party Internet Protection software that comes as part of your third-party antivirus or as a separate package. They can all interfere with connectivity to JobFairX if misconfigured, so we are providing some suggestions below to help you.
You should check if any of your settings are interfering with JobFairX or they are limiting what you can do. If unsure please have someone technical or your company IT department assist you with this. First try disabling Windows Defender Antivirus temporarily (scroll to the bottom of the article for instructions): Stay protected with Windows Security.
If you have a third-party antivirus Windows Defender Antivirus will be automatically disabled. In that case or if you have any internet protection software as well check out the settings and see if anything mentions JobFairX.us or virtual.jobfairx.us or anything is restricting the use of your camera and microphone. Also check if your settings are set for maximum protection/safety as that may disable needed functionality.
In this case have a look around your antivirus software settings and see if there's anything being blocked related to JobFairX.
Once you have disabled anything that may have affected JobFairX, you can turn your antivirus and/or internet protection software back on and restart your computer for the changes to take effect.
Note: You may need to speak to a third-party technician or your company's IT department for help troubleshooting your antivirus and/or internet protection software. We do not recommend having the antivirus and/or internet protection software disabled, it should always be on for your own security, this is just to test and find out if there is an issue with the current set up. We also recommend scanning your devices for viruses or malware (do a full scan if possible) to make sure nothing is interfering and you are protected.
There may be some custom network settings on Windows 10 such as custom DNS settings which may or may not get you out on the internet properly, possibly installed by VPN software or Internet protection software or other third-party app.
Again you may need the assistance of an expert or your company's IT department to troubleshoot this. Below is a document from Microsoft which you may find useful for this purpose: Fix network connection issues in Windows 10. Use the network troubleshooter to see if there's anything affecting your connection.
If you have a VPN installed, make sure you turn it off temporarily.
Note: We do not recommend changing any specific settings, this is just to test and find out if there is an issue with the current set up.
Your Windows computer may have external devices connected to it that may not be working properly such as:
Make sure they are installed and configured properly, try disconnecting them (eject them from within Windows) and connect them again. Try looking at the software that came with the devices and see if the settings are correct.
Make sure your internet router doesn't have any firewall or port blocking turned on, check that your Windows devices are getting an IP address from it and are not blocked by mistake. You should be able to call your ISP and have a technician log into your router to double check for you. You should have been provided with instructions from your ISP on how to login into your router and check basic configuration settings. Sometimes resetting your router to default settings may help.
If you have a TV package included with your internet service (such as Virgin Media, Sky, etc) try to switch off the TV temporarily while you test connectivity to JobFairX, a 4K TV stream can also cause problems.
If you are connecting to your router via Ethernet cable, make sure the cable is not faulty, if possible, test with a new or different cable.
Check that all the connections to your router and from your router are correctly plugged in, cables and connectors are not loose or damaged.
If you need further assistance, please contact support@jobfairx.com.
