Troubleshooting profiles: images, videos, and character limits

As you are setting up your profile for your event, you may be running into errors preventing you from saving them. Below are the most common errors that will prevent you from saving your hard work.

Image Upload

When uploading an image, either for the Logo or for the Background Image, you will need to be mindful of its size and dimensions.

  1. The maximum size of images is 2MB. Files over 2MB will not save
  2. Try using the .png, .jpg, or .jpeg file extensions

Character Limits

There are character limits that may prevent you from saving. Be sure to follow the below guidelines when setting up your profile for the best appearance.

  1. About (Short information about the vendor): 700